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Le Chameau Reviews

4.5 Rating 642 Reviews

85 %

of reviewers recommend Le Chameau

Company Reviews

Product Reviews

About Le Chameau:

Le Chameau are the only rubber boots to be handmade by a single master bootmaker, each pair is unique. Using the highest quality materials and with a range of iconic and innovative styles, Le Chameau Maîtres Bottiers have been making our boots by hand for over 90 years. Every Le Chameau boot is constructed by one Maîtres Bottier. In order to become a Maîtres Bottier it takes 9 months of training before they are permitted to construct their first rubber boot.

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Phone:

01572 772 444

Email:

customerservices@lechameau.com

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Le Chameau 5 star review on 4th April 2024

Le Chameau 5 star review on 4th April 2024

Le Chameau 5 star review on 24th February 2024

Le Chameau 5 star review on 2nd January 2024

Le Chameau 5 star review on 15th December 2023

Le Chameau 5 star review on 15th December 2023

Le Chameau 5 star review on 11th December 2023

82

Anonymous

Anonymous // 01/01/2019

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“Absolutely love these boots, with the wet weather we have had in the UK they have been an absolute god send. https://www.lechameau.com/la-parisienne-chestnut-14339#selection.color=6953 Highly recommend 😊”

Posted 1 week ago

“Ordered three pairs of boots from Le chameau USA . One pair was wrong size so I reached out by telephone to get a replacement pair with a return label for the incorrect pair they sent me. A very unhelpful person named Brenda told me they don’t do that and hung up on me. So I returned all three pair. I won’t do business with them again if it means having to deal with her. They should sell there whole product line through someone else like Amazon even because they don’t understand customer service very well. It is too bad because I have enjoyed their boots a lot in the past but I don’t treat people that way and I won’t be treated that way.”

Posted 2 weeks ago

Hi David, Thank you for taking the time to leave this feedback, we really appreciate it, along with loyalty to our brand. I am sorry to hear about your interaction with Brenda. This does not reflect the high standards of customer service at Le Chameau; we aim to provide the best service possible and it's clear we fell short on this occasion. We would love the opportunity to make things right. If you have the time, please do reach out to us directly at customerservices@lechameau.com and I will be happy to help you from there. Thanks, Laura

Posted 2 weeks ago

“Rien à voir avec le Chameau d’avant. Retours PAYANTS (!) Remboursements TROP TARDIFS (!) Bref… je déconseille”

Posted 4 weeks ago

Bonjour, Merci d'avoir pris le temps de laisser votre avis - votre retour nous est précieux. Je suis désolée, mais je ne comprends pas votre commentaire car nous proposons aussi une option de retour gratuit via notre site internet afin de garantir le meilleur service pour nos clients. Si vous souhaitez de plus amples informations à ce sujet, veuillez contacter notre équipe du service client et nous serons heureux de vous aider. Merci, Laura

Posted 3 weeks ago

“Hello! I just bought my 2nd pair of the Le Chateau, leather lined. I've had my first pair for over a decade and they are MAGNIFICENT! I bought these JUST in case my first pair wear out - but they don't seem to. Unfortunately this new pair seems totally different. The leather lining seems like fake leather. Is this possible? They seem sticky and hot on the foot - as if the leather isn't real. Also, the color is a sort of faded pea soup instead of the wonderful green of my first pair. What is happening to the quality of these boots? Is the leather fake? Sorry to write a negative review - but it's really perplexing.”

Posted 1 month ago

Hi Maria, Thank you for taking the time to provide this feedback - I am sorry to hear you aren't completely satisfied with the boots you have received. Please do be assured we use the same quality full-grain calf leather as we have historically to produce our boots. I have popped an email over to you requesting some more information regarding this new pair and so if you have the time we would really appreciate any more details you can offer. Thanks, Laura

Posted 1 month ago

“Ordered boots and they put the wrong sized boot In a box with the correct size marked on the side. Called and they have no one on the live lines emailed and asked if I could exchange and they responded with “did you try the on?” After asking if I could do an exchange AGAIN they said they only do returns and want me to reorder. Why would I reorder when you didn’t send the correct size the first time. If I’m paying 200 for boots I expect to get the item I order or at least for the company to fix their mistake. Literal waste of my time, not ordering from this company again.”

Posted 1 month ago

Hi Celia, Thank you for taking the time to leave a review - I can only apologise this was your experience when shopping with us. I have spoken with my US colleague and she has reached out to you via email with the hope to put this right for you as swiftly as possible. Thanks, Laura

Posted 1 month ago

“Easy to use website, very efficient delivery and I love that its free delivery as this usually puts me off purchasing online.”

Posted 1 month ago

“I love this boot. However after wearing them for several hours, my feet are super sore. I have ordered a arch support insoles from Amazon. Hopefully I am able to get things worked out. For the amount of money spent, I would have thought Le Chameau had some insole options which I couldn't find”

Posted 2 months ago

Hi Bob, Thank you for taking the time to leave this feedback, we really appreciate it. I am sorry to hear you haven't found the boots to be immediately comfortable, using insoles to offer ach support often makes a difference for customers who need the support in their footbed. We are currently in the process of creating some insoles to have on our site in the future. Thanks, Laura

Posted 2 months ago

“There are 2 major design issues with these expensive boots. Firstly, unlike the rest of the inside, the heel is made of rubber which grips your socks. Unfortunately, this rolls your socks down under your feet, leaving your heel bare and your sock rucked up under your foot after 100 metres of walking. Secondly, there is no spur on the outside, so removing the boot is difficult and you end up with either dirty hands or, if you use your foot, dirty socks. You can carry around a boot remover, but that's very bulky. Otherwise the boots are fine, but I wouldn't buy another pair as I loath putting them, knowing I'm going to have to adjust my socks every 100 metres.”

Posted 2 months ago

Hi, Thank you for taking the time to leave this review - I am sorry to hear the heel cup is causing you discomfort, this is designed to provide grip within the boots and so we would advise possibly trying a different sock material and fitment or liner to help with this. I have popped an email over to you to offer some more details on this and our accessories which can help with boot removal. Thanks, Laura

Posted 2 months ago

“Great boots and very comfortable.”

Posted 2 months ago

“Beautiful boots, however the left boot is narrower in the opening compared to the right boot by 5mm at least. It also feels smaller all around. I would expect that for this price the left and the right shoe would be the same size and fit. I am very disappointed because I really wanted these boots.”

Posted 2 months ago

Hi Michelle, Thank you for taking the time to leave a review - I can only apologise you have received a faulty pair of boots, we would like to take a look into this for you under warranty. Please may I ask you to reach out to the customer services team at: customerservices@lechameau.com where a member of the team will be happy to look into this with you. Thanks, Laura

Posted 2 months ago

“Amazed by the quality of this boot. Swift delivery.”

Posted 3 months ago

“Very good & speedy delivery”

Posted 3 months ago

“I've had my boots for over 30 years when J Peterman was selling them. Best weather proof boot I've ever had. I'd buy another pair but they just won't wear out.”

Posted 3 months ago

“Excellent so far”

Posted 3 months ago

“Great quality boots”

Posted 3 months ago

“Excellent service. From ordering, to delivery, less than 24hrs. Easy returns if needed. Recommended”

Posted 4 months ago

“Easy to purchase, wonderful boots”

Posted 4 months ago

“Great service. Speedy delivery.”

Posted 4 months ago

“Customer service takes so long it ends up being out of warranty period before they get around to dealing with you and then they claim that they can’t help as outside of warranty. Boots split after 18months on sole and started leaking, no help no support. £200 boots should last longer than 18 months, not good enough.”

Posted 4 months ago

Hi, Thank you for taking the time to leave a review - I am very sorry to hear you are having issues with your boots leaking. I can see from your email chain with my colleague Marco these boots were purchased via one of our retailers, who handled this claim for you. Sadly we cannot issue warranty claims directly for purchases made at a stockist and so I would advise you reach out to them for any more information regarding your case. Thanks, Laura

Posted 4 months ago

“Good shopping experience with good images of the product, easy to view size guides and straightforward checkout process. Delivery was efficient too and items well packaged.”

Posted 4 months ago

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Le Chameau is rated 4.5 based on 642 reviews